Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at shoppe@dna-group.biz. If your return is accepted we will let you know and make arrangements to collect and/or exchange.  

You can always contact us for any return question at shoppe@dna-group.biz.

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. PLEASE empty the bag out before contacting us as we have had people think items weren't in their order as they only just peeped inside the bag and assumed something was missing.

Exceptions / non-returnable items 
Certain types of items cannot be returned. That includes pens not in any form of sealed packaging, books, paints and glues that do not come with sealed packaging. Custom products (such as special orders or personalized items) as well as any item that is cut to size. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards or special orders.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. However, we can easily do an exchange off of the original order. Please just advise in advance if you want us to do the exchange or if you are just going to do a refund and separate purchase, to prevent duplication.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will process refunds within 24 hours of the return.

We recommend that if you are unsure about a fabric print, the size of a clothing blank or the exact colour of the paint or cardstock that you need,  send us a message and we can film options for you to insure you get the item you need and to prevent disappointment and hard feelings.

Refunds outside of Bermuda
We do not issue refunds for orders outside of Bermuda as we rarely ship outside of the country.  We have only added overseas shipping as a courtesy, as we do occasionally have discontinued items that are available nowhere else. If there was an issue with your order, we will find out the procedure from DHL on reimbursement for damage as they will need picture evidence.