Bermuda's #1 Art, Craft & Hobby Online Supply Store!

Delivery policy

Thank you for visiting and shopping at DNA Creative Shoppe. Following are the terms and conditions that constitute our Delivery Policy.

Before placing your order
Please note the instructions we need under delivery rates and delivery estimates. Directions should be written in your comments before you checkout. If you need to include additional information on top of that, please e-mail us at orders@dna-group.biz with that information promptly.

Order processing time
All orders consisting of in-stock items are processed within 24 hours during operating hours. If it is a weekend or holiday, that time is not included in the 24 hours and should be added on to the processing time. Most orders are actually turned around in less than 30 minutes but during busy time periods, it does take longer.

You will be given an estimate on delivery time for special order items. Any additional services requested (i.e. cutting, printing,etc.) will also be advised on the approximate turn-around time.

Orders are not delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery rates & delivery estimates
Delivery charges for your order will be calculated and displayed at checkout. 

Pick-up: Collect from our Fulfilment Centre.
Estimated delivery time: 15-20 minutes
Cost: Free
Instructions needed: Please let us know if you need a bag or are bringing your own. Please read your pick-up notification e-mail once received. All current instructions for collection are in that e-mail! You can only pay cash for pick-up orders if you have not pre-paid online.

Delivery: Island-wide
Estimated delivery time: 1-5 hours
Cost: $5 (unless any over-sized items are also ordered which will incur a $10 surcharge per item)
Instructions needed: We need detailed directions to drop off. Please note, all orders MUST be given to a person. If someone is not home and we attempt a 2nd time, there IS another delivery fee. Please let us know if someone either than yourself will be signing on your behalf and their name. If you do want your delivery just dropped at the destination, you must mention it in the comments and you accept all liability for the package.

Please note, all deliveries MUST be pre-paid online (either by card at the time of check-out or by bank transfer after). The delivery driver does NOT accept cash payments.

We will ship outside of Bermuda but the costs start at $45. We will adjust the total once we get the final cost. It is shipped via DHL with insurance and requires a signature. No exceptions.

Shipment confirmation
You will receive a notification once your order is ready for collection. Depending on the order volume and the time of day you have placed your order, you will either receive it the same day or the next business day. We will not deliver if  there is no one home to receive the order. PLEASE NOTE, a 2nd attempt will be made in the same time frame if the delivery person is delivering to others in your area. If they are not able to deliver to someone the order will return to the store and a second delivery fee will be charged for delivery on the next day. Please insure you choose the delivery time that is going to insure someone is home to deliver.

Cut-off time for delivery is 2:30 p.m. for that day's delivery. Anything after 2:30 will be delivered on the next business day.