Bermuda's #1 Art & Crafts Supply Store!

Delivery policy

Thank you for visiting and shopping at DNA Creative Shoppe. Following are the terms and conditions that constitute our Delivery Policy.

Before placing your order
Please note the instructions we need under delivery rates and delivery estimates. They need to be written in your comments before you checkout. If you need to include additional information on top of that, please e-mail us at orders@dna-group.biz with that information promptly.

Order processing time
All orders consisting of in-stock items are processed within 24 hours. You will be given an estimate on delivery time for special order items. Any additional services requested (i.e. cutting, printing,etc.) will also be advised on the approximate turn-around time.

Orders are not delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery rates & delivery estimates
Delivery charges for your order will be calculated and displayed at checkout. Please select the correct option or we will amend your order with the correct delivery charges. We will contact you if this is the case.

Pick-up: Collect from warehouse.
Estimated delivery time: 12-24 hours
Cost: Free
Instructions needed: Please let us know if you need a bag or are bringing your own. Please also note the FULL NAME of anyone collecting for you. Whomever collects does need to produce ID. If the ID doesn't match the name on the order OR the name given to us, we will not release the order.

Delivery: Deliver within the City of Hamilton
Estimated delivery time: 12-24 hours
Cost: $5 (unless any over-sized items are also ordered which will incur a $20 surcharge per item)
Instructions needed: We need detailed directions to drop off. Please advise if you'd like the order delivered daytime (12-5), evening (5:30-8:00) or if anytime is fine. Please note, all orders MUST be signed for. If someone is not home and we attempt a 2nd time, there IS another delivery fee. Please let us know if someone either than yourself will be signing on your behalf and their name.

Delivery: Deliver to Paget, Warwick, Pembroke, Devonshire, Smiths
Estimated delivery time: 12-24 hours
Cost: $15 (unless any over-sized items are also ordered which will incur a $20 surcharge per item)
Instructions needed: We need detailed directions to drop off. Please advise if you'd like the order delivered daytime (12-5), evening (5:30-8:00) or if anytime is fine. Please note, all orders MUST be signed for. If someone is not home and we attempt a 2nd time, there IS another delivery fee. Please let us know if someone either than yourself will be signing on your behalf and their name.

Delivery: Deliver to Southampton, Sandys, Hamilton Parish, St. Georges
Estimated delivery time: 12-24 hours
Cost: $20 (unless any over-sized items are also ordered which will incur a $20 surcharge per item)
Instructions needed: We need detailed directions to drop off. Please advise if you'd like the order delivered daytime (12-5), evening (5:30-8:00) or if anytime is fine. Please note, all orders MUST be signed for. If someone is not home and we attempt a 2nd time, there IS another delivery fee. Please let us know if someone either than yourself will be signing on your behalf and their name.

We do NOT ship outside of Bermuda.

Shipment confirmation
You will receive a notification once your order is ready for collection or delivery. Depending on the order volume and the time of day you have placed your order, you will either receive it the same day or the next business day. We will not deliver if  there is no one home to receive the order. PLEASE NOTE, a 2nd attempt will be made in the same time frame if the delivery person is delivering to others in your area. If they are not able to deliver to someone the order will return to the store and a second delivery fee will be charged for delivery on the next day. Please insure you choose the delivery time that is going to insure someone is home to deliver. All deliveries must be signed for.


Delivery Service
We are using a 3rd party service for all of our deliveries. The delivery person cannot assist with any questions on your order. If you have any questions, please contact us at shoppe@dna-group.biz or at 747-5399.