We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted we will let you know that it is okay to bring it back to the warehouse. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. That includes pens not in any form of sealed packaging, books, paints and glues that do not come with sealed packaging. Custom products (such as special orders or personalized items) as well as any item that is cut to size. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will process refunds within 3 days of the return.
We recommend that if you are unsure about a fabric print, the size of a clothing blank or the exact colour of the paint or cardstock that you need, that you either come in to view it in person OR send us a message and we can film options for you to insure you get the item you need and to prevent disappointment and hard feelings.
Refunds outside of Bermuda
We do not issue refunds for orders outside of Bermuda as we rarely ship outside of the country. We have only added overseas shipping as a courtesy, as we do occasionally have discontinued items that are available nowhere else. If there was an issue with your order, we will find out the procedure from DHL on reimbursement for damage as they will need picture evidence.
We generally wait 1-2 weeks to contact when an order hasn't been collected. We generally will follow-up again once every 2 weeks, via e-mail and phone. Please be sure to enter your e-mail and phone information correctly as we are not responsible for bounced e-mails or not being able to reach someone by phone.
After 3 months, after multiple attempts to contact/request collection, and you have not come to collect your order or if we have not heard back,we will consider it abandoned and will put the item back into stock without a refund.
We appreciate if you can collect your orders in a timely fashion.