Bermuda's #1 Art, Craft & Hobby Online Supply Store!

Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shoppe@dna-group.biz. If your return is accepted we will let you know that it is okay to bring it back to the warehouse. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shoppe@dna-group.biz.


Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned. That includes pens not in any form of sealed packaging, books, paints and glues that do not come with sealed packaging. Custom products (such as special orders or personalized items) as well as any item that is cut to size. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will process refunds within 3 days of the return.

We recommend that if you are unsure about a fabric print, the size of a clothing blank or the exact colour of the paint or cardstock that you need, that you either come in to view it in person OR send us a message and we can film options for you to insure you get the item you need and to prevent disappointment and hard feelings.