1. How do I change my password on my account?
1A. You will need to contact us at email@example.com and we can have a password re-set e-mail sent to the e-mail address on your account to re-set your password.
2. Why are all of the Coming Soon items sold out already?
2A. The items actually aren't sold out. The system only recognizes a 0 in stock and marks it as sold out. We post the coming soon items for you to see but until we receive them and update the quantities, they show as out of stock. Nobody can actually purchase the items until they arrive. (Phewph! Right? You thought you missed out on all of that stuff, huh?)
3. Why have the prices of the Coming Soon items changed when they arrived?
3A. The price showing in Coming Soon is the last price that item was sold at when it was last in stock. Once items arrive and are received into inventory, then any price changes are reflected at that time. If the price is of importance, please contact us before the shipment arrives and we can check for you if the price is going to be going up or not. Most products the prices only go up once every 12-24 months but, of course, the current market is unpredictable. We do what we can to keep the prices as low as we can.
4. How do the different payment options work?
4A. COD is cash on delivery. But, that's actually for pick-up as COD is not an option for delivery ironically. It does mean actual cash. We do not have a card machine on the premises of our fulfillment centre. Debit or credit card is using your actual cards with our secure processing. Bank transfer to HSBC or Butterfield means you will need to go to your online banking platform and complete a bank transfer. We request you then send payment confirmation to firstname.lastname@example.org so that we know a transfer has been made. We will not release your order until the funds are showing in our account.
5. I'm trying to check out and keep getting an error message.
5A. You need an account to shop in our online store. This is so you can keep track of your purchases and any credits from our old POS system can be transferred. When you go to checkout, there is a log-in option. Just underneath it you will see, create an account. Choose that and fill in your name, e-mail and choice of password. You will then need to check a box verifying you are human and MOST IMPORTANT (this is where everyone runs into an issue), there is a very light, small grey Submit underneath proving you are a human, PRESS THAT! You should receive an e-mail confirming your account is active. If you do not, then you have not completed the Creating of an Account properly. Please go through the sequence again and be sure to press that last Submit button!!! If we could change the way it looked, we would. We're working on it!!
6. Why haven't I received any loyalty dollars lately?
6A. We've mentioned numerous times that our old POS has had errors integrating with the website. Unfortunately, the list of problems has grown and we've had constant problems with orders/names downloading correctly and therefore, people who should have gotten loyalty dollars are not and those that should not, are. It's become very unbalanced and unfair and is just not working anymore :( Therefore, we've suspended the loyalty dollars program, for now. We are looking for a new option that isn't going to cost us hundreds of dollars each month to implement. Something we just can't afford. We're sorry if you're disappointed but we hope that our fair pricing and the implementation of give-aways and more sales will make up the difference for those of you this is affecting the most.
To compensate for this, customers now get an automatic 5% discount when their order totals $500 or more. This discount does not apply to special orders.